New CPU Installed fTPM NV Corrupted New PC – Steps To Fix

Building a new PC can face its fair share of unexpected challenges. One such challenge is encountering the “New CPU Installed fTPM NV Corrupted” error message when powering your freshly assembled system. 

New CPU Installed fTPM NV Corrupted” is an error that arises when a new CPU is added to a system, causing issues with the firmware Trusted Platform Module (fTPM) and potentially BitLocker encryption.

This article will guide you through the steps to resolve this issue and get your new PC running smoothly.

Understanding FTPM And NV:

Before delving into the problem, let’s briefly understand what FTPM and NV are:

FTPM (Firmware Trusted Platform Module):

FTPM is a critical component of modern computer systems that provides hardware-based security features. It’s responsible for secure booting, encryption, and other security functions. It ensures that your system starts up securely and prevents unauthorized access to sensitive data.

Source: wintips.org

NV (Non-Volatile Memory):

NV refers to storage devices, such as Solid-State Drives (SSDs) and some types of memory, that retain data even when the power is turned off. These devices commonly store your operating system, applications, and user data.

Steps To Fix fTPM NV Corrupted Or fTPM NV Structure Changed.

Before taking any action, it is crucial to determine whether BitLocker is enabled on your system. If BitLocker is enabled and you reset fTPM (‘Y’ option), you will need a BitLocker Recovery Key to access your data. If you need clarification about BitLocker’s status, it’s safer to choose ‘N’ and proceed with caution.

1. Press ‘N’ (If BitLocker Status Is Unknown):

  • Press “N” on the error screen to log into Windows.
  • Selecting ‘N’ allows you to continue the system boot.
  • After logging into your system, check the status of BitLocker.
  • If you can’t log in, access Advanced Startup and run the same command.
  • Proceed accordingly based on BitLocker status.

2. Check BitLocker Status:

Open Command Prompt or Windows PowerShell in administrative mode. Enter the appropriate command (e.g., “manage-bde -status”) to check the BitLocker status. If BitLocker is enabled, consider disabling it for the time being.

3. Disable BitLocker:

To disable BitLocker, use the “manage-bde -off C:” command (replace ‘C:’ with the drive letter where BitLocker is enabled). Disable BitLocker for all relevant drives.

4. Retrieve BitLocker Recovery Key (If Applicable):

  • It’s wise to obtain your BitLocker Recovery Key for safety reasons. 
  • You can find the key in your Microsoft account or, if you have saved it elsewhere, ensure it’s readily accessible.

5. Press ‘Y’ (If BitLocker Is Confirmed as Disabled):

If you are sure BitLocker is disabled, press ‘Y’ to reset fTPM. Your computer should now boot successfully without encountering the error.

6. Re-enable BitLocker:

Re-Enable BitLocker
Source: miketerril

After resolving the error, you can re-enable BitLocker to secure your system. Use the 

“manage-bde -on C:” command (replace ‘C:’ with the appropriate drive letter).

7. Disable fTPM (Optional):

If you continue to experience fTPM issues, you may disable it in your system BIOS and use the Discrete TPM option if available.

How To Fix fTPM NV Corrupted New PC Without An OS.

If you’ve just completed your PC build and haven’t installed an operating system yet, follow these steps:

  • Press “Y” to reset fTPM when prompted. This option is safe to choose in this scenario.
  • If you wish to avoid this issue in the future or have further control over fTPM, you can explore the BIOS settings. 
  • You may find an option to disable fTPM or configure it differently. However, for most users, the default settings should suffice.

Methods To Fix Error fTPM NV Corrupted New PC On Windows 10/11 System:

  • If you see the error on an existing Windows system, the steps vary based on BitLocker usage:
  • If not using BitLocker, press ‘Y’ to reset fTPM and proceed.
  • If using BitLocker or unsure of its status, press ‘N’ to keep the previous fTPM record and follow the guide.

1. BitLocker Encryption:

If BitLocker is enabled, the guide covers disabling and decrypting the drive using BitLocker recovery keys if necessary. After disabling BitLocker, restart your PC, press ‘Y’ to reset fTPM, and continue with normal operations.

2. BIOS Settings:

The steps to disable fTPM in BIOS settings can vary depending on your motherboard manufacturer and BIOS version. However, it typically involves entering the BIOS/UEFI setup during the system boot (often by pressing a specific key like F2, Del, or F12) and navigating to the security or advanced settings. Look for options related to TPM, PTT (Platform Trust Technology), or fTPM, and set it to “Disabled.”

3. Windows Recovery Environment:

Windows Recovery Environment
Source: woshub
  • If you encounter issues logging into Windows or if Windows fails to boot, the guide explains how to disable BitLocker from the Windows Recovery Environment.
  • You must have your BitLocker recovery key to proceed.
  • If you see an “Automatic Repair” screen when your PC boots, click “Advanced Options,” then select “Troubleshoot” and finally “Command Prompt.”
  • Restart your computer and hold the power button for about 5 seconds to force a shutdown when the manufacturer’s logo appears. Repeat this process 3-4 times, and your PC should enter “Automatic Repair.” From there, navigate to the Command Prompt.

4. Decryption Process:

If the status shows that the drive is locked, you must unlock it using the BitLocker recovery key. Use the following command, replacing drive-letter and BitLocker-recovery-key with your actual drive letter and recovery key:

manage-bde -unlock drive-letter: -rp bitLocker-recovery-key

Now that the drive is unlocked, you can proceed to decrypt it. Use the following command to turn off BitLocker for the specific drive:

manage-bde -off drive-letter:

5. Restart And Reset fTPM:

After completing the necessary steps, restart your PC and press ‘Y’ to reset fTPM. This should resolve the error and allow you to continue using your computer without issues.

FAQs:

1. What Should I Do If I Encounter This Error During System Startup?

If you encounter the error during startup and BitLocker is not in use, press “Y” to reset fTPM. If BitLocker is active, press “N” and disable BitLocker to recover data following specific instructions.

2. Is It Ok To Disable fTPM?

Disabling TPM is possible through BIOS settings, but it can restrict system functionality, especially concerning hardware encryption and security. TPM’s significance is more pronounced for Windows 11 users.

3. Is It Possible To Enable Ftpm Again After Disabling It?

Yes, you can re-enable fTPM in BIOS settings if needed. However, be cautious and understand the implications for your system’s security and functionality.

5. What If I Don’t Have A Bitlocker Recovery Key?

A BitLocker recovery key makes data recovery from an encrypted drive easier. It’s crucial to securely store and preserve this key to ensure access to your encrypted data.

Conclusion:

Users face a standard error message encountered during the initial setup of computers: “New CPU Installed fTPM NV Corrupted.” This error, often linked to CPU or BIOS changes, poses challenges related to BitLocker encryption and fTPM modules, especially on systems with AMD CPUs. Solutions discussed included turning off fTPM in BIOS settings, with specific instructions for various motherboard manufacturers, and decrypting BitLocker-protected drives when necessary. 

Sources:

https://ugetfix.com/ask/how-to-fix-new-cpu-installed-ftpmpsp-nv-corrupted-or-ftpmpsp-nv-structure-changed/
https://www.thewindowsclub.com/new-cpu-installed-ftpm-nv-corrupted-or-ftpm-nv-structure-changed
https://answers.microsoft.com/en-us/windows/forum/all/new-cpu-installed-ftpmpsp-nv-corrupted-or-ftpmpsp/0dbb0753-0480-4a58-8ef1-23d2281368b7
https://www.wintips.org/fix-new-cpu-installed-ftpm-nv-corrupted-or-ftpm-nv-structure-changed-in-windows-10-11/